FAQ

I don't have Paypal, can I still order merch?

If you don't have Paypal you can order merch by mailing a money order. E-mail: discocore[at]yahoo[dot]com for more information on how to do so.

How long will it take for my package to arrive?

All orders are sent out within 3 days after they are received (unless we're on tour at the time). Most orders in Canada should take about a week, The US about two weeks and overseas roughly around 4 weeks. That being said, we can't guarantee this, especially for packages going to the US and overseas. If US customs decides to hold the packages, it will be delayed. We've had orders going to the US take over a month because of this, and it's completely out of our control. Same thing with overseas orders, we've had some arrive in a week and others take up to 2 months. So we ask that you please be patient. But if you are concerned, you can contact us and we'll confirm the date the order was received and sent.

This seems like a lot for shipping. Are you sure this amount is correct?

Bigcartel doesn’t allow us to have many options when it comes to shipping multiple items. All shipping costs are calculated as if we were to ship just the single item. If you order 2 items you will get a discount, but after that things get a bit complicated and might not be as accurate. Because there is a huge amount of multiple item combinations possible, it’s impossible for us to have it all worked into the store. What we have been doing is refunding people the extra postage cost, if the order cost less to ship then what was paid. If you are making a large order or have concerns, you can write to us with what you want to order and your address and we’ll get you the exact price. But please note that shipping cost also includes Paypal fees and taxes on postage, so what you pay will not be exactly the postage stamps on your package.

Do you have ‘Discoing The Dead’ CD or ‘Disgorge Mexico’ on LP, etc...?

Everything we currently have for sale is listed in the store. 

I run a distro/label and would like to sell some FTF stuff, do you trade or wholesale?

Unfortunately we can’t do any trades at the moment. But yes we do sell stuff wholesale to distros and labels. Contact us for our price list.

Will you sign my CD, LP, etc... before you ship it?

Yes! Just send us a message asking us to do so.

If you have a question that hasn’t been answered here, simply contact us and we’ll get back to you as soon as we can.